HP Printer Assistant is a printer software that is used to configure a printer, verify the ink volume, scan, order supplies, etc. The software runs fine on paper, but when you get down to using it, there might be some technical issues. Windows system updates cause many users to run into the HP Printer Assistant not working error.
Read: How to Fix HP Printer Not Responding
All printer information is deleted from Windows and HP Printer Assistant when you upgrade your Windows operating system. As such, the HP Printer Assistant asks you to set up a new printer. If you are also suffering from HP Printer Assistant not working issue, then apply most effective fixes mentioned below to fix it.
How to Resolve the HP Printer Assistant Not Working Issue?
You can fix HP Printer Assistant by rebooting your Windows system as well as your HP printer. If you still get the HP Printer Assistant is not working error message, reconnect the printer and reinstall the printer driver. If needed, there is a built-in Windows print driver to pass your documents to print as well.
Fix 1: Restart the Printer and Computer If the HP Printer Assistant Is Not Working
Windows operating system and printer, there may be a technical problem. One such bug is the HP Printer Assistant not working. These are capable of disabling the HP Printer Assistant software to function on a Windows-based computer. The solution, though, is pretty simple — just restart both devices.
- Turn off your HP printer.
- Restart the Windows computer.
- Now, turn on your printer.
- Now, open the HP Printer Assistant software. If it opens appropriately, then you have solved the issue. If not, you’ll now read the Printer Setup and Software screen. On this screen, you can click Connect a new printer and then follow the onscreen prompts.
Once you have performed these steps, you can reboot both your Windows PC and HP printer to finalize the installation. If you are still unable to access the HP Printer Assistant, you may want to reconnect your HP printer.
Fix 2: Re-establish Connection of the HP Printer
If your HP Printer Assistant stops working and prompts you to connect to a new printer, there is no reason to panic. Reconnecting means fixing, and to fix this problem, you need to reconnect your HP printer. This allows HP Printer Assistant tools to be available once again.
When you plug in a new printer, you need to choose your connection type, and receive instructions to set up your printer on-screen. Then, you may reboot the printer and Windows PC.
- Click Connect a new printer.
- When asked, choose the connection type.
- Then, follow the on-screen instructions to finalize the printer setup.
- Note: If you see a red cross (X) and your connection fails, click Try again and continue with the rest of the steps.
- Turn off your printer.
- Restart the Windows computer.
- Now, turn on your printer.
- Open the software named HP Printer Assistant.
If the HP Printer Assistant software opens, you have successfully resolved the problem. But if it doesn’t open or the connection seems to be broken, attempt other troubleshooting methods.
Fix 3: Uninstall HP Printer Software if HP Printer Assistant is not Working.
This is more likely the reason when you see the unexpected bugs in HP printer software. This results in showing the error message HP Printer Assistant is not working. If you face the same issue, then uninstall the software and printer driver. After that, you can reinstall the latest driver to prevent errors.
- Disconnect the USB cable connecting to your printer.
- Next, find the Control Panel on the Windows computer.
- Navigate to the Programs and Features section.
- Click on your printer’s name when you see the list of programs.
- Press on the Uninstall Button.
Then you can proceed with the steps on your screen to finish removing them. Then, reboot your system and perform again to reinstall the up-to-date driver to successfully access the HP Printer Assistant.
Fix 4: Install the Latest Driver Again
After finalizing HP printer software and drivers uninstallation, download and install the new software version. You may install a driver by using an installation CD if it exists for your version of Windows. Fix HP Software and driver reinstallation.
- Turn on your HP printer.
- Remove the USB cable from your printer. You should be asked if you need cables during software installation.
- Now to download the full software notebook with the recent variant visit | HP Customer Support.
- If it gets you to identify your product, pick a Printer.
- Then type in the printer model number and click Submit.
- If you want to change the OS you want to install, select the Change button.
- Choose a version and then click the Edit button.
- Now head on to the Drivers section and then click on Downloads. You could also click on the Basic Drivers option, which opens a few more drivers.
Once these preparatory tasks are finished, a full software package will start downloading in the chosen operating system. Once HP Printer Assistant successfully downloads the printer software.
Fix 5: If HP Printer Assistant is not working, use Windows built-in Print Driver
Printer drivers are pre-installed on Windows computer systems. You can easily set up the printer and print jobs using built-in printer drivers. There are two types of printers in Windows: Network printers and USB-connected printers in Windows.
Add a Network Printer to Windows
If you’re using a Wi-Fi or wired network, you have to add a network printer to Windows. No additional drivers are required for this.
- In Windows, type in Search Change device installation settings.
- When Settings opens, ensure Yes (recommended) is selected.
- Then, put your computer and printer close to your WiFi router.
- Ensure your printer is connected to the same network as your computer.
- Following that, search for Add a printer or scanner in Windows.
- Choose the Add printer or scanner option and allow your system time to look for available printers.
- If the printer is detected on your system, select the Add Device option when prompted to install the printer driver.
- You may proceed with the below steps if the printer is not found.
- Choose The printer that I want isn’t listed.
- At the Find a printer through other options screen, select Add a printer using TCP/IP address or hostname.
- Click on the Next button.
- Select the Auto-detection option from the Device Type drop-up menu.
- Locate the IP Address of your Printer.
- Type the IP address of your printer.
- Click on the Next button.
- Just follow the instructions on your display to boot up the driver installation.
Adding a USB-Connected Printer on Windows. If the HP Printer Assistant is Not Working
You can also implement printer setup windows here without the need for installation; simple plug; Note: The printer needs to be equipped with the necessary drivers. This involves using a USB flash drive.
- Change device installation settings in Windows.
- Once Settings loads, ensure Yes (recommended) is checked.
- Ensure that your PC has an open USB port. Note that you do not need to connect your printer to a docking station or USB hub; it may not have the power to work.
- Now, turn on your printer.
- Then plug your USB cable into the computer port and the printer.
- If you see New hardware found, follow the prompts to install the printer.
- So if you can print, the driver is installed. If you cannot find your printer, use these steps:
- Click The printer that I want isn’t listed.
- At the Find a printer through the Others option screen, click Add a local printer or network printer with manual setting.
- Click on the Next button.
- In the Select Printer Port screen, select Use existing port and choose USB001: (Virtual Printer Port for USB) from the drop-down.
- Click on the Next button.
You can then follow the steps that appear on the screen to finish installing your printer model’s drivers.
Conclusion
When we connect an HP printer to Windows, we often come across error issues. In case the HP Printer Assistant does not work with the Upgrade in the Windows operating system, troubleshoot your printer and your computer to cancel out the issue.
